Effective Date: 12th July, 2025
Website: https://energytrailstore.com
Entity: Luxos Trading Services (Sole Proprietorship), Nigeria
1. INFORMATION WE COLLECT
Personal Data:
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Name, email, phone number
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Delivery address (including landmarks)
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Payment verification details
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Technical specs of purchased solar products
Automated Collection:
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IP address, device type, browser
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Usage patterns (pages visited, products viewed)
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Location data (for delivery optimization within Lagos)
2. HOW WE USE YOUR DATA
| Purpose | Legal Basis |
|---|---|
| Order processing & delivery | Contractual necessity |
| Warranty claims support | Legitimate interest |
| Lagos-specific promotions (e.g., “Rainy Season Sale”) | Consent (opt-in) |
| Product compatibility alerts (e.g., “Your 600W box works with this panel”) | Legitimate interest |
| Security/fraud prevention | Legal compliance |
3. DATA SHARING & DISCLOSURE
We only share data with:
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Delivery Partners: Address/phone for Lagos logistics (e.g., Max.ng)
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Payment Processors: Paystack/Flutterwave (PCI-DSS compliant)
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Technicians: Installation details for post-purchase support
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Legal Authorities: When required by Nigerian law
We NEVER sell your data or share with third-party advertisers.
4. DATA RETENTION
| Data Type | Retention Period |
|---|---|
| Account information | 3 years post-last activity |
| Order history | 5 years (tax compliance) |
| Payment records | 18 months |
| Technical support chats | 2 years |
5. YOUR RIGHTS (NDPR 2019)
You have the right to:
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Access your personal data
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Correct inaccuracies (e.g., update Lagos address)
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Delete account data (where legally permissible)
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Withdraw marketing consent
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Port data (machine-readable format)
Request Process: Email hello@energytrailstore.com with “Data Request” in subject. Response within 14 days.
6. SECURITY MEASURES
We implement:
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SSL encryption on all pages
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Payment data tokenization
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Regular security audits
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Staff privacy training
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Secure document disposal protocols
7. COOKIES & TRACKING
We use:
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Essential Cookies: Session management, cart functionality
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Analytics: Google Analytics (anonymized Lagos traffic data)
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Performance: Load time optimization for low-bandwidth areas
Opt-out via browser settings or our cookie banner.
8. CHILDREN’S PRIVACY
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Site not intended for users <18 years
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Accounts require age verification
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Immediate deletion of underage accounts upon discovery
9. SOLAR-SPECIFIC PROVISIONS
Technical Data Handling:
“Wattage usage patterns are anonymized for product improvement but never linked to personal identities.”
Installation Photos:
“Post-installation photos submitted for warranty claims are stored encrypted and deleted after 18 months.”
10. POLICY UPDATES
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Notified via email/SMS for material changes
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Continued use = acceptance of revisions
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Archive of past policies available at /privacy-policy-archive
CONTACT
Energy Trail
Email: hello@energytrailstore.com
Lagos Hours: 9am – 5pm (Mon-Fri)
USER ACKNOWLEDGEMENT
☑️ I understand Energy Trail may contact me about Lagos outage promotions
☑️ I consent to technical data use for product improvements
☑️ I acknowledge my delivery address will be shared with Lagos logistics partners
